Policies

We want to make sure everything is clear with our expectations and communication so that we are able to provide the best care for you + other clients. If you have further questions, please reach out.

• Communication: For the fastest response, please call or text our business phone (715) 500-4248. Email and social media will be checked, but the most efficient way is through the business phone. Messages and calls will be returned between 9am-5pm. Messages and calls will not be answered during the evenings, weekends, or holidays.

  • **Atlas Animal + Family Chiropractic does NOT provide emergency services. In the case of an emergency, please contact your veterinarian!**

  • If you would prefer HIPPA secured messaging, please download the free app. (Listed at the bottom of the page.)

  • If at any point you change vets while under care with Atlas, please contact us immediately, so we can update your file and if a veterinarian wants your animals notes, that we can provide them to the correct provider.

• Scheduling a new appointment: It is required to have a vet referral form and intake form completed.

  • Special circumstance: If there is a special circumstance (animal needing to be seen sooner than later, etc.), it must be discussed and agreed upon with the chiropractor. If it is approved, you may hold an appointment time; however, you must have your required vet referral form completed. Due to the demand and travel scheduling, you have 24 hours from booking the appointment to complete your intake paperwork. Please reach out if you have any questions.

• Appointment Reminders: We will send out reminders through text or email. It is highly recommended to keep track of your upcoming visit.

• Re-activation: If your animal has not been seen by Atlas Animal + Family Chiropractic within the last 6 months, you will need to fill out new paperwork and do a new client exam. A lot can happen in a 6 month timeframe, and we want to make sure that your animal has no contraindications to care and that we have up to date health information.

• Travel Routes: With currently being a mobile practice (providing house or barn calls), we want to optimize our travel routes. Our practice strives to be efficient. We want to prevent long gaps in the schedule, so we will do our best to get the time that works best with your request!

• If doctor is delayed: With being a mobile practice, you have the convenience of staying at home with the chiropractor coming to you. We will do our best to be there on time; however, there are circumstances that can be out of our control with always being on the road (traffic, weather, or longer appointments, etc.). In an instance that the chiropractor is late, and it interferes with your plans, please let us know, and we will reschedule. A message will be sent to you if there were to be a delay.
  

• Prior to appointment: Please have your animal ready 10 minutes before your visit.

  • Dogs: have a leash/collar on and in a room (with carpet or a rug) or outside

    • No prong collars

  • Cats: put in a crate or pen

  • Horses: groomed, haltered, and tied up

    • Please have a flat level + dry ground space available

    • Please no show sheen, fly spray, or hoof oil

  • Livestock:

    • Lightly groom animals, clear of mud

    • Please have a flat level + dry ground space available

    • Please no show sheen, fly spray, or hoof oil

  • Herd:

    • It is required to provide assistants (at least you and one other person) to make it efficient! Exceptions will be small herds. Please call to discuss.

    • Appropriate facilities must be accessible; which could include but not limited to chute and alley, depending on the species.

• Appointment length: New animal appointments range from ~20-45 minutes (depending on species), and follow up visits are about 10-20 minutes (depending on species).

  • During the visits, especially the first visit, please make sure that the person who is present during the first exam knows the animal and their health history. For subsequent visits, if that person is not able to attend, please let the animal chiropractor know as soon as possible.

• Handlers: I occasionally may have an assistant with me, but in most cases I will not have one. Please make sure that you are able to handle your animal or have a handler available.

• Restraint: If your animal requires restraint, please let us know. If you have a restraint and/or a technique that works for your animal, please provide it at the visit to keep the handler, owner, animal chiropractor, and anyone else around safe.

• No Sedation: Please do not sedate your animal prior to the visit.

• Payment

  • Payment is expected during time of service.

    • If payment bounces, an invoice will be sent. Please pay within 3 days of the invoice. If payment is not received, a late fee charge of $20 will apply. Any unpaid invoices must be paid from the previous appointment before your animal(s) can be seen, We reserve the right to dismiss the client and animal from receiving our care if payment is not made.

  • Cash and check are currently accepted.

  • Travel fees: If there is more than one client, travel fees can be split. There is a $10 minimum travel fee charge per each client.

    • There may be a minimum number of animals that are required for traveling when the distance is 60+ miles:

      • If the travel is 1+ hour, we require a minimum of 2 horses or 3 dogs

      • If the travel is 2+ hours, we require a minimum of 3 horses or 5 dogs with pre-payment

      • If the travel is 3+ hours, we require a minimum of 5 horses or 8 dogs with pre-payment

      • If the travel is 4+ hours, we require there to be 10+ animals with pre-payment

• Cancellation: Please contact us as soon as possible if you need to cancel your appointment. If you cancel within 24 hours of your appointment, there will be a 50% charge of your animal(s) new patient or adjusting appointment. If you no show and the animal chiropractor drives to the barn/house at the time of the appointment, you will be charged the full service and travel fee. You will be charged at the time of your visit.

• Add Ons: If you’d like to add another animal on the schedule, please reach out as soon as possible! It is up to the doctor and whether they have enough time to have the animal be seen. Please give this notice 48 hours before the appointment starts. If the add on is not available, we will get that animal scheduled for another visit.

• Contagious Disease: If your animal is diagnosed with a disease that is contagious, please let us know as soon as possible. If it is diagnosed within 24 hours of the appointment, a vet note will be required, so there are no fees. However, if the animal chiropractor is not notified and shows up to the house/barn, full charge of service and travel fees will be charged, even if services are not administered.

• Deny Services: If the doctor does not feel that it is safe for their self or that the animal is at danger, the animal chiropractor has the right to deny services.